| CATEGORY | SERVICES | CHARTER | |
|---|---|---|---|
| Notification of Receipt | Confirmation of acceptance or delivery of quick services | ||
| Space Science & Astronomy | National Observatory Facilities Utilization(*) | Within 3 working days upon receipt of request | (*) robotic telescope problem assistance, 2 hours upon complaint Within 7 working days upon receipt of request |
| Astronomical Data & Images Distribution | |||
| R&D Collaboration & Facilitation | |||
| Customer feedback | Customers will be given feedback within 7 working days | Letter/Customer Feedback Suggestion Box: Issuing letter of acknowledgment within 3 working days upon receipt of feedback. Email: |
Enquiry: Customers will be given feedback within 7 working days Complaints: |
